Shipping

STELLA KAISER ships worldwide. Each order is thoughtfully prepared and carefully packaged to ensure it arrives safely.

Orders are processed within 1–3 business days, excluding weekends and holidays.
Once your order has shipped, you will receive a confirmation email with tracking details.

Estimated delivery times after dispatch:

• Germany: 2–5 business days
• Europe: 5–10 business days
• USA & Canada: 7–15 business days
• International: 10–20 business days

Delivery times are estimates and may vary due to customs processing or unforeseen delays. Express shipping options may be available at checkout.

Shipping costs are calculated at checkout based on your location. For international orders, customs duties, taxes, or import fees may apply and are the responsibility of the customer.

Returns

You have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. Items may be inspected as they would be in a shop. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item.

To initiate a return, please contact us at hello@stellakaiser.com with your order number. A reason for the return is optional. Please return the item in its original packaging where possible.

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we cannot be responsible for lost return shipments.

Refunds

Refunds will be issued to the original payment method within 14 days of receiving your withdrawal notice. We may withhold reimbursement until we receive the returned item or proof that it has been sent. For returns made under the statutory right of withdrawal, the cost of standard outbound delivery will be refunded. Additional costs for express or upgraded delivery are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately at hello@stellakaiser.com with photos of the issue. We will arrange a replacement or refund at no additional cost.